Translator L&F - Quality Policy

Quality Policy

Aware of its responsibility to its clients, the management of Translator Legal and Financial, S.L. (“TRANSLATOR L&F”) has put in place a fully documented quality management system based on the requirements of the UNE-EN ISO 9001:2015 (“Quality Management Systems. Requirements”) and UNE-EN ISO 17100:2015 (“Translation Services. Service Provision Requirements”) standards, which enables it to assure the quality of its services.

TRANSLATOR L&F’s Quality Policy, drawn up by management in line with the company's general policy, sets out the overall quality guidelines and objectives.

Those guidelines are as follows:

Offer a service geared towards continuous improvement of customer satisfaction.

Ensure that the services provided to customers meet all legal and technical requirements.

Continuously improve the efficiency and effectiveness of the quality management system.

Prevent errors and record all failures, so as to set goals that will minimise their consequences and avoid repetition in the future.

Ensure that delivery deadlines are met, so as to maintain our clients’ trust in the traceability of our services.

Prepare continuous training programmes to develop and enhance the qualifications of the staff who operate the quality management system.

Involve and engage staff, so as to encourage their participation in managing, developing and implementing the quality management system.

Aim to improve the company's technological resources by systematising processes and procedures.

Within the framework of TRANSLATOR L&F’s overall policy, management will make plans and provide the resources needed to achieve the goals set out in the Quality Policy. Compliance with the requirements of the Quality Management System is the responsibility of the entire TRANSLATOR L&F workforce, above all the persons tasked with carrying out quality management activities.

200,000,000 Words Translated

33 YEARSExperience

9.4/ 10 SATISFACTIONResult of 2019 customer satisfaction survey